Terms of Service

These terms form an agreement between you (“you”, the customer) and Beck & Call Pte Ltd (“Beck & Call”, “we”, “us”). By booking a session with us, you agree to these terms.

Our services are for customers aged 18 and above.

• Residential cleaning services in Singapore.
• Service types: weekly recurring cleans, move in/out, post-renovation, and spring cleaning.
• Pricing for all services is displayed on the Beck & Call website and confirmed at the time of booking.
• The price agreed at booking is the price charged for that session.
• We may update pricing from time to time; changes apply only to bookings made after the update.
• Existing recurring customers will be notified via WhatsApp at least 30 days before any rate change takes effect on their ongoing service.
• Beck & Call is currently not GST-registered. If GST registration occurs in future, GST will be applied from the effective registration date, with customers notified at least 30 days in advance.
• No weekend or public holiday surcharges, unless otherwise communicated beforehand.
• You provide cleaning supplies for weekly and recurring cleans; we bring specialist equipment for move in/out, post-renovation, and spring cleaning.

• All bookings are made via WhatsApp.
• A booking is confirmed only when the session date, time, and assigned helper have been agreed in writing over WhatsApp.
• You are responsible for providing an accurate address and clear access instructions.

• Recurring customers are assigned the same helper wherever possible.
• Specific helper requests are accommodated subject to the helper’s availability.
• All helpers are vetted and are covered by insurance for the duration of each session.
• You provide cleaning supplies for weekly and recurring cleans; we bring specialist equipment for move in/out, post-renovation, and spring cleaning.

• Invoiced after each session or on a monthly billing cycle.
• Payment is via HitPay (card, PayNow) or direct PayNow transfer.
• Payment terms: as specified on the invoice.
• Late payment may result in service being paused until outstanding invoices are settled.

• More than 24 hours’ notice: cancellations are free of charge.
• Within 24 hours of the session: the full session value is charged as a late cancellation fee.
• Rescheduling (as opposed to cancellation) is free where the helper’s availability allows.
• In cases of genuine emergency — medical, bereavement, or force majeure — we may waive the fee on a case-by-case basis.
• We may cancel or reschedule a session due to helper illness, emergency, or operational issues. You will be notified as early as possible and offered an alternative.

• Ensure safe access to the premises.
• Secure valuables and pets appropriately.
• Disclose any hazards — biohazards, pest infestations, structural risks — before the session.
• Be reachable on WhatsApp on the session day in case of any access issues.

If you are unhappy with a session, let us know within 24 hours. Depending on the situation, a resolution may include a return visit to address specific issues, a partial refund, or a different helper for your next session. Each case is assessed on its own.

• Helpers are covered by insurance for the duration of each session.
• If property damage occurs during a session, report it within 24 hours.
• We will investigate and work with you on a resolution — which may include an insurance claim, repair, or compensation.
• Claims submitted more than 24 hours after the session may not be eligible.

• Our liability is limited to the value of the affected session(s), except where a higher liability is required by law.
• We are not liable for pre-existing damage, indirect or consequential losses, or damage to items that were not disclosed as fragile or hazardous.
• Nothing in these terms excludes any liability that cannot be excluded under Singapore law.

We expect mutual respect between customers and helpers. We reserve the right to end the service relationship in cases of harassment, abuse, unsafe working conditions, or non-payment. Any form of harassment toward a helper will result in immediate termination of service.

Personal data is handled in line with our Privacy Policy.

We may update these terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the service after changes constitutes acceptance.

Either party may end the service relationship at any time with reasonable notice. Any outstanding invoices remain payable.

• These terms are governed by the laws of Singapore.
• Disputes are first attempted through good-faith discussion.
• Where eligible, disputes may be referred to the Small Claims Tribunals (Singapore).
• Otherwise, the courts of Singapore have exclusive jurisdiction.

Beck & Call Pte Ltd
Blk 20 Sin Ming Lane, #03-55, Singapore 573968
beckandcallsg@gmail.com